At Blade HQ Knife Shop, we understand that precision, quality, and reliability are as important in our service as they are in our products. Our collection of automatic knives, Italian stilettos, and premium craftsmanship deserves an equally exceptional customer experience. This policy outlines our shipping and returns procedures designed with your satisfaction in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment
Free Shipping EMS Free on orders over $50 15-25 business days after shipment

Note: We ship globally, with the exception of some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer responsibility (except for defective items)

Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item is in its original, unused condition
  • All original packaging, tags, and documentation are included
  • The return is initiated within 15 days of the delivery date
  • A valid proof of purchase is provided

Non-Returnable Items

Due to the specialized nature of our products and legal restrictions, the following items cannot be returned or exchanged:

  • Automatic Knives that show signs of use or have been sharpened
  • Italian Stiletto Knives with any modifications or alterations
  • Any knife that has been used, carried, or shows wear
  • Products missing original packaging or documentation
  • Items purchased from unauthorized dealers

We meticulously inspect all returns to ensure they meet our quality standards before accepting them.

Return & Exchange Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Your order number
  • Product name and reason for return
  • Whether you prefer an exchange or refund

You can use our return request template below to ensure you provide all necessary information.

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship your return without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package the item in its original packaging with all accessories and documentation. Include the Return Authorization Number on the outside of the package.

Ship to:
Blade HQ Knife Shop
313 Monroe Street
Montgomery, US 36104
ATTN: Returns [Your RA Number]

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Inspection and Processing

Once received, our quality team will inspect your return within 3-5 business days. We’ll notify you via email once the inspection is complete and your return is approved or if there are any issues.

Refunds and Exchanges

Refunds

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. The refund amount will include the product price minus any original shipping charges (unless the return is due to our error).

Payment Method Refund Processing Time Notes
Credit/Debit Card (Visa, MasterCard, JCB) 5-7 business days Appears on your statement based on your bank’s processing time
PayPal 3-5 business days Refunded to your PayPal account balance

Exchanges

For exchanges, we’ll ship your replacement item once the returned product passes inspection. If the requested exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Note: Exchange shipping is free for defective items, but for size or style exchanges, customers are responsible for return shipping costs and any price differences.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] within 7 days of delivery. Include photos of the damage or defect, and we’ll arrange a prepaid return label and expedite your replacement.

Return Request Template

Use this template when emailing your return request to ensure we have all necessary information:

Subject: Return Request – Order #[Your Order Number]

Dear Blade HQ Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Order Date] Product Name: [Product Name] Product SKU: [If available]

Reason for Return/Exchange:
[Please specify if the item is defective, incorrect, or if you’re requesting an exchange for a different product]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Specify replacement product if applicable]

I confirm that the item is unused and in its original packaging with all tags and documentation.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

For our international customers outside the United States, return shipping costs are the customer’s responsibility. Please note that all returned items must comply with U.S. customs regulations. We cannot process returns that are held by customs, so please ensure proper documentation.

Questions?

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team:

Blade HQ Knife Shop
Email: [email protected]
Address: 313 Monroe Street, Montgomery, US 36104

At Blade HQ Knife Shop, we treat your satisfaction with the same precision and excellence that defines our collection of automatic knives and Italian stilettos. Thank you for trusting us with your purchase.